Why Professional Reputation Management Matters
Reputation Management Benefits
Protect Your Brand
Proactively monitor and defend your brand reputation across all digital channels, preventing damage before it spreads.
Monitor All Mentions
24/7 tracking of brand mentions across Google, social media, review sites, news, and forums in real-time.
Crisis Prevention
Early detection and rapid response to potential reputation threats with proven crisis management protocols.
Review Generation
Strategic campaigns to generate authentic positive reviews from satisfied customers across all major platforms.
Sentiment Tracking
AI-powered sentiment analysis to understand how customers truly feel about your brand over time.
Competitive Intelligence
Monitor competitor reputations and industry benchmarks to identify opportunities and threats.
Customer Insights
Deep analysis of customer feedback patterns to improve products, services, and customer experience.
Trust Building
Build lasting trust and credibility through consistent, professional engagement and positive online presence.
Comprehensive Coverage
Platforms We Monitor
How We Protect Your Brand
Our Reputation Management Process
Reputation Audit
Comprehensive assessment of your current online reputation across all platforms. We analyze reviews, mentions, sentiment, and competitive positioning to establish baseline metrics.
Monitoring Setup
Implementation of 24/7 monitoring systems across Google My Business, Yelp, Facebook, industry review sites, social media, news outlets, and forums with real-time alerts.
Response Strategy
Development of custom response protocols for positive and negative reviews, crisis management playbooks, and brand voice guidelines for consistent engagement.
Ongoing Management
Continuous monitoring, timely review responses, sentiment analysis, monthly reporting, and strategic adjustments to maintain and improve your reputation.
Flexible Plans for Every Business
Reputation Management Pricing
Starter
Essential reputation monitoring and review management for small businesses
- Google My Business monitoring
- Facebook review monitoring
- Monthly response to reviews (up to 10)
- Basic sentiment analysis
- Monthly reputation report
- Email support
- Review generation strategy
- 2 platform monitoring
Professional
Comprehensive multi-platform reputation management with crisis response
- All Starter features
- Multi-platform monitoring (5+)
- Unlimited review responses
- Crisis management protocol
- Advanced sentiment tracking
- Competitive benchmarking
- Weekly reporting + alerts
- Social media monitoring
- Priority phone support
- Review generation campaigns
Enterprise
Full-service reputation suite for established brands and organizations
- All Professional features
- Unlimited platform monitoring
- 24/7 crisis management
- Dedicated account manager
- Custom brand protection strategy
- News & media monitoring
- Legal review compliance
- Multi-location management
- API integration & automation
- Custom reporting dashboard
- Quarterly strategy sessions
All plans include our AI-powered optimization and dedicated Fort Wayne-based support. Custom enterprise solutions available upon request.
Real Results from Fort Wayne
Success Stories
Challenge
2.3-star average rating with numerous negative reviews about service and food quality
Solution
Implemented comprehensive reputation recovery: staff training, review response strategy, customer feedback system, and positive review generation campaigns
Results
- Improved from 2.3 to 4.5 stars in 6 months
- Generated 200+ new positive reviews
- 85% reduction in negative feedback
- 40% increase in online reservations
"Fort Wayne Web & AI Agency saved our restaurant. Our online reputation was destroying our business, but their strategic approach completely turned things around."
Challenge
Fake negative reviews and coordinated online attack threatening firm credibility
Solution
24/7 crisis management activated: documented fraudulent reviews, engaged platform support for removal, published factual responses, and launched reputation repair campaign
Results
- Removed 12 fake reviews within 30 days
- Published 50+ authentic client testimonials
- Restored 4.8-star rating
- Zero reputation-related client losses
"Their crisis management was exceptional. They acted immediately, handled everything professionally, and protected our firm's reputation when it mattered most."
Challenge
Only 8 reviews total, limiting online visibility and patient trust
Solution
Systematic review generation program: patient satisfaction surveys, automated review requests, multi-platform strategy, and HIPAA-compliant testimonial collection
Results
- 80+ new verified reviews in 90 days
- 10x increase in review volume
- Maintained 4.9-star average
- 65% increase in new patient inquiries
"The review generation system is incredible. We went from barely visible online to one of the top-rated practices in Fort Wayne. Patient trust has never been higher."
Common Questions About Our Services
Reputation Management FAQs
We monitor all major review platforms (Google, Yelp, Facebook), industry-specific review sites (Healthgrades, Avvo, TripAdvisor, etc.), social media channels, news outlets, forums like Reddit, employer review sites (Glassdoor, Indeed), and any other relevant platforms where your brand is discussed. Our monitoring is customized to your industry and needs.
Still have questions? We're here to help!
Contact our teamRelated Services
Social Media Marketing
Build and engage your audience across all social platforms
Digital Strategy
Comprehensive digital transformation and growth strategies
SEO Services
Improve search rankings and online visibility